We strive to provide the best care possible for your child.
These are guidelines to help us work together.
We do Open Access scheduling, meaning we always have appointment times available for your sick child. However except for emergencies, please do not bring your child to the office without an appointment. We assign an appointment for each office visit. On those occasions when all appointment times are filled and your child is ill and needs to be seen, we will give you a time to bring your child in for a work-in visit. Should you have more than one child you wish to be seen by a medical provider, you need an appointment for each child. Please arrive on time for your appointment. When you arrive, inform us of any insurance, address, or responsible party changes. We will need to see your insurance card during each visit. For routine yearly check-ups and pre-participation sports physicals, please schedule your appointment one month in advance. If you are late for an appointment or you walk-in without an appointment, you will be seen when the schedule allows. If you are late, you may be asked to reschedule. If you cannot keep your scheduled appointment, please notify us so another child can use that time.
Our office provides medically trained personnel who will be able to answer many of the questions you may have regarding your child. When you first call with a specific problem or question, they will take the information about your child and try to help. If at any time you or they feel the doctor or medical provider should be consulted, then they will be brought into the consultation. Please understand the nurse is here to help you as the medical provider cannot always be immediately available for phone calls during office hours. We try hard to return morning calls before starting afternoon hours. Afternoon calls are usually finished by the end of the day. Let the receptionist know of any call-back restriction you may have.
If you are faced with a life or death emergency, call 911, Emergency Medical Services. They will assist you in Accessing appropriate emergency care for your situation.
After hours and holidays, call our office numbers and follow the prompts. You will be connected with the Seton Nurse Call Center where a staff of highly qualified nurses will assist you. If needed, one of our providers will be contacted and call you back about your child.
We require payment of co-payments and insurance deductibles at the time of the office visit. Please do not request waivers of co-payments as that puts this office in breach of contract with your insurance carrier. Deductibles and services not covered by your insurance contract are your financial responsibility. If the insurance has not reimbursed us after 45 days, you are financially responsible for payment. We do not get involved in divorce /custody-related payment disputes. Anyone bringing in the child must be prepared to provide co-payments and the required insurance information.
We charge $25 for copies of medical records. Please complete the release form and make your request at least 2 weeks in advance. These records are available for pick-up only.
Statements from this office are due upon receipt. When you receive a statement from this office, please pay it immediately unless you will be coming to the office for a scheduled visit within the next few days in which you need to be prepared to bay the balance at that time.
Although we will cheerfully provide you with an initial immunization record and update it at the time of a visit, it is your responsibility to safeguard this important information as additional copies are subject to a fee of $10 per record. If you need a copy of your child’s shot record, please give the office 24 hours notice prior to pick-up.
We charge for completion of forms for schools, camps, and daycares. Please be advised that the doctor completes these forms only if your child has had a physical in the past year. Make your request at least one week in advance. A $10 fee is charged for completing any forms not done in conjunction with an office visit.
If your child needs to see a pediatric specialist, we will provide you with specialists in our area. Refer to your insurance plan’s listing of providers to ensure that the specialist is in your plan’s network before making an appointment. Some plans require approval from our office. Give us one week to complete this process.
Most managed care insurances work with this office filing claims on your behalf after you make the required co-payment. If you do not provide us with complete and current insurance information at the time of service, we will require payment in full for that service. If the needed information is provide in a timely manner, your payment will be refunded when the insurance carrier pays us. If your insurance carrier requires additional or unusual paperwork, there will be a fee charged for this service.
Turn off all cell phones while in the office. Food and drinks are prohibited, with the exception of baby food and formula.